> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicemetrics.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email SMTP

> Email SMTP Integration allows you to send platform-generated emails—such as password resets, alerts, and notifications—directly from your own branded email address. This ensures a professional experience where all communications appear to come from your agency or business. All SMTP credentials are securely stored and used only for sending emails on your behalf.

## **Why SMTP Integration Matters**

* Deliver transactional emails under your own domain
* Build trust by avoiding "no-reply" or generic platform emails
* Ensure consistent branding across all client communications
* Improve email deliverability through authenticated senders

## **How to Set Up Your Own SMTP**

**Manual SMTP Setup**

To connect your personal or business email SMTP service (like Google Workspace, Outlook, Zoho Mail, etc.)

<img src="https://mintcdn.com/voicemetrics-47a09903/4t_kE6LMSH5Z54D2/images/emailsmtp1.png?fit=max&auto=format&n=4t_kE6LMSH5Z54D2&q=85&s=bc4ae65f9162621c99b4caa45b55db0c" alt="Emailsmtp1 Pn" width="1920" height="1080" data-path="images/emailsmtp1.png" />

**Steps:**

<Steps>
  <Step title="Login to Agency Panel" stepNumber={1} titleSize="p">
    Go to **Settings > Email SMTP** in the Agency Panel
  </Step>

  <Step title="Enter the following" stepNumber={2} titleSize="p">
    * **SMTP Server Address** (e.g., smtp.yourdomain.com)
    * **Port Number** (commonly 465 for SSL or 587 for TLS)
    * **SMTP Username** (usually your full email address)
    * **SMTP Password**
    * **Security Protocol** – choose **TLS** or **SSL**
    * **Sender Name** – e.g., Your Business Name
    * **Sender Email** – e.g., [support@yourdomain.com](mailto:support@yourdomain.com).
  </Step>

  <Step title="Test and Verify" stepNumber={3} titleSize="p">
    * Click **Test Connection** to verify that the SMTP is working
    * Once the test email is delivered successfully, click **Save.**
  </Step>
</Steps>

<Warning>
  Ensure SMTP is enabled on your email account, and check provider settings if the test fails.
</Warning>

## **How to Set Up a White-Labelled AWS SMTP**

The platform uses **AWS SMTP service** to send emails, but agencies can **verify their own sender email address** to ensure emails appear as if they are sent directly from their own brand.

<img src="https://mintcdn.com/voicemetrics-47a09903/FlH-l1uYbx4xWoym/images/emailsmtp2.png?fit=max&auto=format&n=FlH-l1uYbx4xWoym&q=85&s=a3847a597c2ef3f8f806f8366f0bd310" alt="Emailsmtp2 Pn" width="1920" height="1080" data-path="images/emailsmtp2.png" />

**Steps:**

<Steps>
  <Step title="Login to Agency Panel" stepNumber={1} titleSize="p">
    Go to **Settings > Email SMTP**
  </Step>

  <Step title="Enter the Following" stepNumber={2} titleSize="p">
    * **Sender Name** (e.g., Your Agency Name)
    * **Sender Email** (e.g., [team@yourdomain.com](mailto:team@yourdomain.com))
  </Step>

  <Step title="Test and Verify" stepNumber={3} titleSize="p">
    * Click **Verify**
    * Open your email inbox and look for a **verification email from AWS**
    * Click the verification link inside the email
  </Step>

  <Step title="Return to Agency Panel" stepNumber={4} titleSize="p">
    * Return to the panel and click **Refresh**
    * Once verified, the status will show "**CONNECTED**"
  </Step>
</Steps>

<Note>
  Verification may take a few minutes. Check your spam/junk folder if you don't see the email.
</Note>

**Best Practices**

<Check>
  Ensure SPF, DKIM, and DMARC records are correctly configured for your domain to prevent emails from landing in spam
</Check>

<Check>
  Use a **professional business email** (e.g., no Gmail or Yahoo addresses)
</Check>

<Check>
  SMTP configuration is **available only in the Agency Panel**
</Check>