> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicemetrics.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Import Phone Numbers

> Easily bring in your existing phone numbers from Twilio to enable outbound and inbound calling for your agents.

## **Step-by-Step Guide to Importing Phone Numbers**

Learn how to import phone numbers effortlessly. Follow step-by-step instructions to streamline contact management and optimize communication workflows.

<Note>
  This feature is **only available for Agency users**, not for client app users.
</Note>

<Warning>
  Make sure to **enable Agency View** from the footer of the client account menu to access this functionality.
</Warning>

## **Steps to Import Phone Numbers**

1. Go to the **Client Account** (with Agency View enabled).
2. Navigate to **Agent Hub > Phone Number.**
3. Click "**Import Number**".
4. After import, go to the **Agent > Deploy** tab to assign the number for inbound or outbound use.

<img src="https://mintcdn.com/voicemetrics-47a09903/5b7eSeoeeTeX-mYN/images/phone1.png?fit=max&auto=format&n=5b7eSeoeeTeX-mYN&q=85&s=3796aaf6db7a55d794a75b7bb696b7c2" alt="Phone1 Pn" width="1920" height="1080" data-path="images/phone1.png" />

<img src="https://mintcdn.com/voicemetrics-47a09903/5b7eSeoeeTeX-mYN/images/phone2.png?fit=max&auto=format&n=5b7eSeoeeTeX-mYN&q=85&s=e19362f9e7bea3ed12c13a6affecd27f" alt="Phone2 Pn" width="1920" height="1080" data-path="images/phone2.png" />

## **Best Practices**

* Use separate agents for inbound and outbound calls for better call handling and tracking.
* Always assign the imported number to an agent via the **Deploy** tab.