> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicemetrics.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> The Overview (Dashboard) provides a real-time summary of your call performance, agent activity, and campaign outcomes. Use it to track conversations, measure results, and optimize agent and campaign performance with clarity.

## **Filters**

Quickly narrow down data using the available filters:

* **Agent Filter** – View metrics for specific agents.
* **Date Filter** – Select custom date ranges to analyze performance over time.

## **Overview Info**

The top summary cards provide a snapshot of platform performance:

<CardGroup cols={2}>
  <Card title="Total Calls" icon="phone-volume" color="#034737">
    * Number of total voice conversations initiated or received. *e.g., 24 Calls | 100% Connected*
  </Card>

  <Card title="Call Minutes" icon="clock-nine" color="#034737">
    *  Total time spent on calls and the average call duration. e.g., 45.18 minutes | 1.9 min Avg. call
  </Card>

  <Card title="Goal Completed" icon="goal-net">
    * Calls achieving intended objectives (e.g., booked appointment, captured lead).\
      e.g., 12 Completed | 50% Success Rate
  </Card>

  <Card title="Positive Sentiment" icon="face-smile" color="#034737">
    *  Calls marked as having positive caller sentiment, as determined by AI analysis.\
      *e.g., 24 Positive | 100% Positive Calls*
  </Card>
</CardGroup>

## **Graphical Reports**

Visual insights help understand trends at a glance

<CardGroup cols={2}>
  <Card title="Calls by Type" icon="phone-plus" color="#034737">
    * Breakdown: Total, Inbound, Outbound, and Web calls. Tracked across selected dates
  </Card>

  <Card title="Calls by Status" icon="chart-candlestick" color="#034737">
    * Breakdown: Connected vs Not Connected\
      Optimize retries, improve connect rate.
  </Card>

  <Card title="Calls by Goal Status" icon="chart-pie" color="#034737">
    * Breakdown: Goal Completed vs Incomplete
    * Identify what % of calls achieve their outcome
  </Card>

  <Card title="Calls by User Sentiment" icon="people-group" color="#034737">
    * Breakdown: Positive, Neutral, Negative
    * Monitor caller satisfaction and emotional tone
  </Card>
</CardGroup>

## **Data Tables**

Detailed breakdown for in-depth analysis:

<CardGroup cols={2}>
  <Card title="Call Ended by Reason" icon="phone-missed" color="#034737">
    * Shows call end reasons (e.g., user hang-up, agent transfer, no response) Columns: Reason, Call Count, Call Minutes
  </Card>

  <Card title="Call Minutes by Agents" icon="clock-rotate-left" color="#034737">
    * Track performance and talk time for each agent
    * Columns: **Agent Name**, **Call Count**, **Total Call Minutes**
  </Card>
</CardGroup>

<img src="https://mintcdn.com/voicemetrics-47a09903/2gTWizGsSEeoouor/images/dashboard.png?fit=max&auto=format&n=2gTWizGsSEeoouor&q=85&s=32de85f3c42036dd89687da72fb4aa33" alt="Dashboard Pn" width="1920" height="1080" data-path="images/dashboard.png" />