> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicemetrics.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Analytics

> Gain insights into call performance with easy-to-understand metrics and filters.

## **Filters**

* Toggle between demo and live data.
* Filter by AI agent and Dates

## **Visual Insights**

Go to the overview section and scroll till the end, you'll see all the below insights

* **Call Volume by Type:** View inbound, outbound, and web call distribution.
* **Connection Rate**: Track calls that are connected vs. those that are not connected.
* **Goal Completion:** Tracks how many calls achieve their intended outcomes.
* **Sentiment Analysis:** Monitor customer mood: positive, neutral, or negative.
* **Call Connectivity Heatmap:** Percentage bands showing the strength of call connections.
* **Timing & Efficiency**: Analyze call categories, duration, share %, and goal success.

Effortlessly track and optimize your call strategies!

<img src="https://mintcdn.com/voicemetrics-47a09903/hSXN8DCNPrHSjLmI/images/callhistory2.png?fit=max&auto=format&n=hSXN8DCNPrHSjLmI&q=85&s=b6fa6184d115b60c23a60db317f1ad86" alt="Callhistory2 Pn" width="1920" height="1080" data-path="images/callhistory2.png" />