> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicemetrics.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Client Subscription

> This guide explains how clients subscribe to a plan and continue using the platform after their trial ends. It covers trial access, plan details, billing flow, minute usage, and how agencies profit.

## **Free Trial Access**

* Clients can explore the platform **without payment**, adding **card details** or a **subscription**.
* Enable Re-billing, then enable trial period and free minutes.
* After the trial ends, Clients must subscribe to a plan to keep using the platform.

<CardGroup cols={2}>
  <Card title="Trial Duration" icon="calendar-days" color="#034737" horizontal>
    The default is 7 days (can be customized).
  </Card>

  <Card title="Free Minutes" icon="alarm-clock" color="#034737" horizontal>
    * The default is 30 mins (can be customised).
  </Card>
</CardGroup>

<Note>
  Learn more about [How To Enable Re-Billing](https://docs.voicemetrics.ai/Rebilling/enablerebilling)
</Note>

## \*\*Steps to Enable License \*\*

<Steps>
  <Step title="Login to Agency Panel">
    * Go to Client Accounts and tap on the targeted Client
  </Step>

  <Step title="Add License">
    * Navigate to the "**License**" tab
    * Tap \*\*"Add" \*\*and enter **License Type**
    * Add \*\*New Addition \*\*(Day count), remarks (reference), and **Save.**

          <img src="https://mintcdn.com/voicemetrics-47a09903/XKLfrcZky16Rw9xf/images/license1.png?fit=max&auto=format&n=XKLfrcZky16Rw9xf&q=85&s=29c3abb72b41c92501ad3d7e00a98812" alt="License1 Pn" width="1920" height="1080" data-path="images/license1.png" />
  </Step>
</Steps>

## **Subscribing to a Plan**

Once the trial ends, the client is prompted to choose a subscription plan

* Choose between **monthly** or **yearly** options.
* Each plan includes:
  * **Plan Charges**
  * **Free Call Minutes**
  * **Post-Free Minute Rate** (charged per additional minute)
* Clients can also choose how to refill their wallet for additional usage.

## **Example Plans:**

<CardGroup cols={2}>
  <Card title="Starter Plan" icon="hourglass-start" color="#034737">
    * \$299/month
    * Includes 300 free minutes
    * Additional minutes charged at \$0.48/min
  </Card>

  <Card title="Pro Plan" icon="rectangle-pro" color="#034737">
    * \$699/month
    * Includes 1,000 free minutes
    * Additional minutes charged at \$0.28/min
  </Card>
</CardGroup>

<Tip>
  **Keep 100% of the Profits**

  All client subscription and add-on payments are made directly to your connected **Stripe account**.
</Tip>

## **Refill Add-On Minutes (Auto Refill)**

When free minutes run out, clients can continue usage through **add-on minutes**.

* Clients select a refill amount (e.g., 100 / 500 / 1,000 minutes).
* The refill is stored in a wallet and used automatically once free minutes are exhausted.

**Auto Refill:**

* When the wallet balance drops below **10%** of the last refill amount, the system **auto-refills**.
* Ensures uninterrupted service with no manual top-ups.
* The auto-refill amount is billed directly from the client’s saved card.

**Minute Usage Flow**

1. The platform first uses the **free minutes** from the active subscription plan.
2. After free minutes:
   * Minutes are consumed from the **Add-On Wallet**.
   * If the wallet is low, **auto-refill** activates based on settings.

Clients can monitor everything inside their **Billing Dashboard**.

## **Summary**

<Tabs>
  <Tab title="Clients Journey">
    * Clients begin with a **free trial**, limited in time and minutes.
    * After the trial, they must **subscribe to a plan**.
  </Tab>

  <Tab title="Plans Offer">
    **Plans offer:**

    * Free monthly minutes
    * Per-minute rates after usage
    * Auto-refill to avoid downtime
  </Tab>

  <Tab title="Add-ons">
    * **Add-on wallets** are billed automatically to keep campaigns running.Transparent billing and simple controls for both agency and client.
  </Tab>

  <Tab title="Stripe Payments">
    * Agencies retain **100% of all payments**, directly via **Stripe**.
  </Tab>

  <Tab title="Billing">
    * Transparent billing and simple controls for both agency and client.
    * Your clients can download invoices within their app.
  </Tab>
</Tabs>